Corporate Responsibility

If for any reason the customer is not satisfied with its purchase, items not used can be returned for exchange or refund within 14 days from the date the goods were received.

The package to be returned must be neither cut not broken.

Instructions for returns

  1. To request authorisation to return, it is necessary to send and e-mail to customerservice@nappynat.it, indicating the order and articles to be returned, as well as the reason and the type of compensation sought. Once completed the customer service of Nappynat.it will send a confirmation e-mail containing instructions to be followed in order to return the goods.
  2. The courier for returning the goods shall be indicated in the mail sent by Nappynat.it.(The Address shall contain a vehicle number at the time of withdrawing the package).
  3. The return shipment shall be made with the courier indicated by Nappynat.it shall be FREE only where goods are non-compliant or damaged.
    If the return occurs for a different reason, all costs of shipping will be charged to the customer, and amount to about 7 € per package.
  4. Reimbursement.
    The refund will be made as soon as the return arrives Nappynat.it stores and the products have been verified.
    For orders paid with credit card the amount refunded will be available to customers within up to 10 days, and will be shown on the next card statement. The times can slightly vary on the basis of the credit card used.
    For orders paid using Paypal or by bank transfer the amount will be returned to the original account.
    The refund will be made in the same currency as the one used for the original purchase. Any differences due to exchange rate fluctuations cannot be refunded.
  5. The shipping of the return shall occur within 28 days from the receipt of the order.

Terms and Conditions

  • The packaging of the articles which are returned must not be torn or broken. The products must not have been worn, washed or altered and must not show any signs of use.
  • Each product must be returned including all labels, original packaging and accessories received with the order.
  • Returns must be shipped inside’the box of Nappynat.it.
  • In the event that the customer receiving defective goods, or there were errors in shipments by Nappynat.it, the same instructions as above are to be followed. Nappynat.it reserves the right to request photographic evidence before allowing returns for defective merchandise and pay the shipping costs for the return of the goods to its premises.
  • Nappynat.it reserves the right to not accept returns shipped by couriers other than the one indicated in the e-mail with instructions to make the delivery if this leads to additional costs for Nappynat.it or requires it to be collected from a branch of the same courier.
  • Nappynat.it also reserves the right to refuse unauthorised returns or those which are in other ways not compliant with the conditions laid down.
    In these cases the goods will be returned to the sender at the original shipping address.
    Any acceptance of these returns will incur a charge equal to 10% of the value of the returned goods.

In all matters not specifically expressed, evidence shall be according to the European standard for remote trading.